Got a question about renting a fridge or freezer for your exhibition or event?
Then the chances are the answer is right here! Below are some of the most common questions Lowe Refrigeration gets asked. Please don't hesitate to contact us with any other questions you might have regarding the purchase or hire of commercial refrigeration equipment and we will answer you as soon as possible.
Mail any queries to: info@loweref.com
Lowe Refrigeration – Company Information
Where is Lowe Refrigeration based?
Lowe Refrigeration is the world's largest refrigeration company. We have offices in Lisburn, Northern Ireland, Staffordshire, England, Wishaw, Scotland, Limburg in Germany, Atlanta in the United States of America, Singapore and Hong Kong. Working closely together, our teams can facilitate intercontinental clients, as well as providing refrigeration services to some of the world’s most important exhibitions and events.
Further information and contact details for the various Lowe Refrigeration offices are available on our Worldwide Locations page.
Does Lowe Refrigeration offer free delivery on all refrigeration units?
Lowe Refrigeration offers free delivery on all refrigeration units (freezers, chillers, and fridges) to large exhibitions where a large volume of units are being supplied. One-off rentals will be subject to a transportation fee and where the building of a modular cold room is required, an installation fee is applicable.
Our Product Range
Does Lowe Refrigeration provide refrigeration units for commercial use only, or do you also provide domestic fridges?
Although the vast majority of our clients are in the commercial sector, we do provide wine chillers and a number of other refrigeration units for domestic use.
Don't hesitate to contact a Lowe Refrigeration representative today for more information.
Do models of commercial refrigeration units vary in suitability for different products?
Yes, various types of food products are suited to particular types of refrigeration units. Differences arise both in the temperature range of the unit itself, as well as the storage and presentation methods. We offer refrigerated cold rooms with hanging rails for chilled fresh meat storage, as well as fish refrigeration displays suitable for flaked ice, which are commonly seen in retail outlets. We also stock multi-deck dairy chillers with optional fruit and vegetable display kits, as well as bar fridges, and drinks display chillers.
What is the difference between a chilling unit and a freezer unit?
Given that commercial chillers, industrial fridges and commercial freezers come in many different shapes and sizes, the main functional difference is that freezers are designed to store or display food at low temperatures, generally between -18-25°C, depending on the product. Chilled food, on the other hand, is usually kept at between -1°C and +7°C.
If you have an exhibition or food show in the pipeline, and are unsure whether your produce suits a commercial fridge, freezer or dairy unit, please feel free to browse our products under the sales or rental tabs at the top of this website. A comprehensive breakdown is available for every unit present; this will help in your decision making. Alternatively, do not hesitate in contacting one of our representatives today.
Does Lowe Refrigeration sell second hand refrigeration units?
Yes, we sell ex-rental display and storage refrigeration equipment such as modular cold rooms, drinks chillers, commercial coolers, and under counter refrigeration.
Does Lowe Refrigeration offer fabrication services for the creation of bespoke commercial coolers or refrigeration units?
Although Lowe Refrigeration’s core business involves the sale and hire of commercial coolers, we have also fabricated a large number of bespoke refrigeration units and commercial coolers. Please contact Lowe Refrigeration today if you have a specific requirement in this area.
Does Lowe Refrigeration purchase or sell second-hand units?
We regret that we do not purchase second-hand refrigeration units of any kind; Lowe Refrigeration only sells refrigeration equipment which we have bought and maintained from new since this guarantees the quality of inventory and offers peace of mind to our clients.
I am considering expanding our small farm shop to facilitate a larger range of chilled goods. Does Lowe Refrigeration offer a hire-purchase scheme for refrigeration or chiller units?
Yes, at Lowe Refrigeration we offer hire purchase schemes, which you can discuss with one of our Lowe Refrigeration representatives who are more than happy to help.
I own a convenience store. What is the largest drinks display/chiller unit which Lowe Refrigeration has in stock?
The largest drinks display chiller unit which we stock, is a 3.7m remote or integral multi-deck chiller. Lowe Refrigeration always advises consulting a representative, or our detailed documentation which can be found for each product on our website, to ensure the suitability of any given fridge, freezer or chiller to your premises or purpose.
Is there any advice that Lowe Refrigeration would give its clients prior to the installation of a dairy chiller unit in a convenience store with respect to location, temperature, or shop floor planning?
Integral dairy chiller units should be positioned to allow adequate ventilation of the chiller’s condensing unit. Care must also be taken to ensure that the unit is not located too close to a draught (such as an open door or directly underneath an air conditioning unit) since the movement of air can affect the temperature of the fridge or chiller. Most dairy chillers are designed to be wall sited. We advise our customers to leave a gap of 100mm behind all dairy chiller units.
Are fridges or chillers available in a range of colours, or is the customisation of refrigeration units an option?
Our clients are welcome to affix branding or decals on the face of any refrigeration units (chillers, fridges, drinks display units etc) in the event that this helps our refrigerators to fit-in with corporate branding. Lowe Refrigeration can change the trim colour on many of our fridge and freezer units.
Aside from refrigeration and chiller units, what other products and services does Lowe Refrigeration provide?
We provide a varied range of:
- Commercial Freezers,
- Coldrooms,
- Heated displays,
- Portable sinks
- Commercial icemakers
- Commercial and domestic wine chillers
For large exhibitions we also provide small catering items, such as kettles, microwaves and meat slicers. Please check our product portfolio for more details.
We also offer a fabrication service, which aims to satisfy the bespoke refrigeration requirements of larger, or niche clientele.
Product Rental (General)
Does Lowe Refrigeration offer long-term rental schemes on refrigeration or chiller units?
Yes, we offer long term rental on cold stores, fridges, freezers and all manners of commercial coolers, depending on the period of time in question. Please contact one of our sales members today for more info.
Is there a minimum fee, or rental period for fridges when dealing with Lowe Refrigeration?
No. Since a fair proportion of our business involves the supply of commercial refrigeration, chillers and freezers for one-day events, it follows that there is no minimum rental period for any of our commercial coolers. If you require a commercial refrigerator for a short period of time, or an event such as a food show or exhibition, please do not hesitate in contacting one of our representatives today, they will be happy to discuss your needs.
I would like to brand my drinks chiller unit in keeping with a recent advertising campaign. Does Lowe Refrigeration have any reservations on the addition of decals to rented refrigeration or chilling units. Does it offer this service separately?
Our customers can affix branding to the cabinet as long as they do not block the vents as this can cause fridge or chiller cabinets to malfunction.
Any peripheral elements which are attached to a fridge or chilling cabinet must be removed at the end of the rental period without damaging the unit. Any damage which has been caused by affixing branding to the refrigeration equipment will be charged to the hirer. Lowe Refrigeration can arrange the branding of fridges, freezers, and drinks displays at an additional cost.
How can I find out the surface area suitable for decal application on my rented fridge?
Each commercial refrigerator listed on our website under the products tab (sales or rental) has a low resolution dimensional diagram, as well as a print resolution PDF download which describes the fridge’s dimensions in greater detail. However, always check with the rental team to ensure the measurements are applicable to the model available in your location.
Is insurance included within the rental fee of my fridge?
Lowe Refrigeration understands that the insurance of refrigeration units is important to its clients. Insurance is charged at an additional 5% of the rental fee of your fridge or freezer. Clients renting a refrigeration unit for major food exhibitions or shows will find details on the acquisition of insurance on all major show order forms.
Product Rental (Events)
What experience does Lowe Refrigeration have in dealing with high-profile events or festivals?
Lowe Refrigeration has grown to become the world’s largest and only global short-term refrigeration rental provider. As such, our experience in dealing with high-profile events, is unsurpassed. Our clients include some of the most demanding and high-profile events around the world.
We have provided industrial fridges and freezers, cold rooms and chillers for mainstream events such as: Wimbledon, Henley Royal Regatta, Glastonbury music festival, Formula One Singapore Grand Prix and many more.
For further information of our client roster, please do not hesitate in contacting one of our Lowe representatives today.
What happens if my fridge stops working during an exhibition?
When a fault is reported on any of our units, we will dispatch a member of the technical services department, who will quickly inspect (and where possible repair) the unit for faults. In the event that the fault cannot be rectified, a replacement unit will be provided as quickly as possible for the client.
Is there a call out fee/repair fee to rectify breakdowns which occur to my fridge or freezer during the exhibition lease period?
No, the maintenance of your refrigeration rental is included within the cost of leasing, given that any problem which arises is not the fault of the hirer.
What happens if a unit is damaged whilst in my care at the exhibition?
Where damages have been caused to a rented unit, this damage will be charged to the client, over and above the agreed rental fee. However the rental insurance option will cover any minor damages.
I am a small fish retailer and have agreed to participate in an upcoming food exhibition. What refrigeration unit would you recommend?
We have many commercial coolers and freezers, which vary in terms of their dimensions and temperature capacity. Although we would be happy to discuss your specific requirements in-person to make the best possible recommendation, we would suggest using a B1 or B2 fridge, which comes with an optional ice tray for the effective presentation of fresh fish.
I am a meat retailer and have an upcoming food show. What refrigeration unit would you recommend?
Many meat retailers select between B1, B2, B3 or B4, which are fan assisted and feature curved glass serve-over display counters with refrigerated understorage. We have a great variety of commercial coolers, both in terms of their dimensions and chilling capacity. For further information on the fridge or freezer which best suits your needs, please consult one of our Lowe Refrigeration representatives today.
I am a dairy producer and have an upcoming exhibition. What refrigeration unit would you recommend?
Our most popular dairy chiller products are the C1, C2 and C3 cabinets from the upright display range, or alternatively a cheese serve-over counter such as the A1, A2 or A3 models. It is important to consider the dimensions of your chosen unit before ordering or installing. More information on the technical requirements of our commercial refrigerators are available on this site, under the rentals tab. Alternatively, please contact one of our representatives today for further information.
I am a health drink and smoothie manufacturer and my company is participating in an upcoming food show. What fridge would you recommend in terms of size and type?
Without discussing your specific needs, we would perhaps suggest a C1, C2 or C3 open fronted multideck display chiller cabinet or alternatively a glass door display chiller such as the G4 or G6 units.
I have booked a trade stand at an upcoming food exhibition, and have been advised by the venue to look into electrical requirements, as I may require an electrician to provide, for example, a 30 amp supply. Is this likely to be the case with any of Lowe Refrigeration’s units? If so which ones?
We provide many different types of units, from commercial chillers to refrigerators, freezers and cold rooms. It is important to establish the product which you require to chill or freeze, so that we can find the best suited unit to for your product, and from there, its electrical requirements.
We would advise that you speak to one of our representatives as they will be able to help you over the phone with the requirements of your chosen commercial refrigerator. Alternatively, feel free to use the rentals tab on this website to locate a refrigeration unit which suits your needs, and follow the documentation on the website, which provides information on electrical consumption of all our units.
I have ordered a number of refrigeration units for an upcoming food exhibition, but due to unforeseen circumstances, we are unable to attend. What is the general protocol in this situation, and what, if anything, am I liable to pay Lowe Refrigeration?
Where a show, event or a festival deadline has passed without notice of cancellation from the customer, the customer is liable to pay the full amount since costs will have been incurred by Lowe Refrigeration. For events where there is no deadline date, the cancellation of your refrigeration hire must be received prior to 14 days of the commencement of the event, in order to prevent cancellation fees being charged. For further information on cancelling your refrigeration hire, and other important information, please view our terms and conditions here.
Will Lowe Refrigeration oversee the delivery of my unit to our planned food exhibition stand, or must I collect and organise transportation myself?
Lowe Refrigeration has acquired an excellent reputation for quality and service over the past 25 years. We arrange delivery of our refrigeration units to the specified destination all over the world.
Repair and Maintenance
Does Lowe Refrigeration have a repair or service department in the business, or does it merely sell refrigeration units?
We have a dedicated technical services department which specialises in the service, planned preventative maintenance, parts, refurbishment, and temperature monitoring of new, second hand and leased fridges, freezers, and chiller units.
If my in-store refrigeration unit malfunctions, how long does it normally take for one of your engineers to arrive?
We aim to have a member of our technical services department with you within 24 hours of the time the service call was placed.
Is there any particular maintenance advice that Lowe Refrigeration would give for the upkeep of my refrigeration or chilling unit?
To ensure the optimum performance of your commercial fridge or freezer, we recommend that the condenser unit must be cleaned on a regular basis and that all drains connected to the fridge should be kept clear. Of course, don't forget that Lowe Refrigeration’s technical services department specialise in the servicing, and plan preventative maintenance of all our industrial fridges.
